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A PERSONAL NOTE TO YOU
(Before the Technical Jargon!)

Please know that we are here for you 100% prior to any purchase you may make to insure your final decision is an informed one you are confident in having made. Feel free to email us with any questions or concerns you might have.  We will gladly address them in a timely manner to the best of our ability.

We trust that those who are attracted to our website understand and appreciate the special nature of vintage products and value our reputation, experience and expertise as established fashion industry and vintage pros.  If you do not wish to trust in our parameters of judgement, please do not shop with us.

In making a purchase of any kind on VIA VTG VOX POP, it is understood that you have read through the following Terms and Conditions in doing so and agree to them by checking the respective box on your Cart page and proceeding with the purchase.  
Thank you for your time in reading this... and for your interest in VIA VTG VOX POP and THE ARCHIVE

QUICK FACTS:


EXCHANGES | RETURNS:
Hey... we're human.  We understand that sometimes things don't fit quite right or just aren't what you expected when purchased online.  As a result, we allow for the exchange or return of clothing and footwear purchased from our 'SHOP VIA VTG VOX POP!' pages with a minimal 5% restocking fee charged.
There are NO exchanges or returns on accessories, books, decoratives, miscellaneous lifestyle items, final sale items and all archive rentals, photo packages or miscellaneous custom services.  Exchange/Return Authorizations must be requested within 24 Hours of an item's receipt and item must be returned wIthin three days of receipt.
SHIPPING/HANDLING:
Purchaser is responsible for ALL shipping+handling costs from and to VIA VTG VOX POP
DUTY/TAXES/BROKERAGE FEES:
All such international services/charges are the full responsibility of the purchaser to coordinate, execute and pay.
 

 

WEBSITE TERMS & CONDITIONS OF USE

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to, use of and purchasing of any products or services from this site are subject to the following terms and conditions and other applicable law.  If you do not agree to these terms and conditions, please do not use or purchase from this site.  Thank you.
VINTAGE PRODUCTS:
As many of our items are vintage, we expect that you understand the inherent nature of vintage products if you choose to shop our site. To assist you in gauging quality, all items are noted as either Vintage, Better Vintage, Designer Vintage, Rare Vintage, Archive Rental and Archive Service under 'VENDOR' on their Product Page.  In addition, each item is detailed in its product listing as to condition using accepted industry standards (not your own) for vintage goods as determined by our expert team of fashion/vintage professionals.  We ask that you note these details carefully prior to purchasing and contact us should you have any additional information needs.

All item details are described to the best of our ability.  Given the sheer volume of our vintage offerings, we can not be held liable for any unintended misinformation.  Fabrics or materials, eras, where manufactured, colors, sizes, conditions, etc. may be exact or may be informed guestimates when original information is not available.  All measurements are manually taken with a leeway standard noted per item.
RETURNS & EXCHANGES:
We offer refunds and exchanges on apparel and footwear purchased from our 'SHOP VIA VTG VOX POP!' pages ONLY.  Archive rentals, photo packages and miscellaneous customer services are final sale and can not be returned or fees refunded.

Please email us within 24 hours of an items receipt for an Exchange/Return Authorization and return the item to us within three days of said receipt.  Merchandise must be in the same condition as when shipped, with all labeling and tags intact and without odors.  Merchandise must not have been worn, washed, or altered in any way.  We reserve the right to make final determination in such matters, to refuse a return refund or exchange and/or to charge an assessment fee accordingly. 

A 5% restocking fee on the item's price will be deducted on all refunds.  Refunds will be made in the form of original payment once return is received and assessed.  Exchanges owing money will be billed the balance due prior to shipping.  
 All shipping costs and any international duty/tax/brokerage fees (from and to us) are the responsibility of the purchaser and are non-refundable.  Return packages received COD will be denied.

DISCOUNT/CREDIT CODES:
Only one Discount/Credit Code may be used per order/invoice of merchandise or services.  All such codes are non-negotiable and non-transferable. Expiration dates are final and will be provided at the same time as the password.
SHIPPING l HANDLING:
We ship all purchases (both domestic and international) within one to five business days from finalized payment.  By default, we use track-able USPS Priority Mail service on all shipments unless a customer requests otherwise or the cost of another carrier (UPS or FEDEX) will be significantly lower, upon which we will notify you about the change of service and why by email prior to shipment.  We also gladly combine purchase shipments, as possible, for combined shipping rates.

All shipping costs quoted include both shipping and handling and are the full responsibility of the purchaser.  Insurance, expedited shipments or any such additional services are not included in the indicated shipping rate, but can be quoted at your request.  VIA VTG VOX POP is not responsible for any damages incurred during shipping or lost packages... only the buyer's purchase of appropriate insurance will cover said loss.
The Purchaser is responsible for any and all incurred customs charges, duties, taxes, brokerage fees and the like related to or imposed by governmental agencies of international countries.

Please verify that your address is updated and correct on your order as VIA VTG VOX POP will ship to the address indicated.  If not correct and used, you will be responsible for all shipping costs to re-route the item to the correct address.

TAX:
VIA VTG VOX POP is headquartered in NYC.  Merchandise shipped from VIA VTG VOX POP to addresses within the State of New York will be charged current New York tax.  Orders shipped to addresses outside the State of New York will not be charged tax.

THE ARCHIVE:
Please carefully review all specific purchase and use terms and conditions for THE ARCHIVE products and services as outlined on their respective pages prior to purchase of a rental, photo package or custom service.  Their purchases are FINAL, non-refundable, non-exchangeable and non-negotiable as to pricing or terms.  Again, there are NO exchanges or refunds.
If you have any questions or concerns about a purchase, rental, or service, please contact us for additional information before purchasing. We will gladly answer any questions you may have to satisfy your inquiries.
TYPOGRAPHICAL ERRORS:
VIA VTG VOX POP reserves the right to refuse or cancel any order placed for products or services listed at the incorrect price whether or not the order has been confirmed and your payment account charged.  If your payment account has already been charged and your order is cancelled, we shall issue a credit to that payment account in the amount of the amount charged.

COPYRIGHT:
The entire content of this site, including but not limited to photographs, videos, graphics, written copy, digital code, are copyrighted as a collective work under the United States and other copyright laws, and are the property of VIA VTG VOX POP, V.I.A. VINTAGE INTELLIGENCE AGENCY and SUZANNE McCOY FITSCHEN.
All website images/pages are printable via your own web browser, but are save/transfer/download protected to secure our own interests and/or those of our collaborators. At our sole discretion, site photographs, artwork, graphics and the like may also be protected from duplication under other guidelines, legal or assumed.  If you do not agree to this, please do not use our site.  

Any use, including but not limited to the reproduction, distribution, display or transmission of all contents of this site, especially for commercial use, is strictly prohibited, unless prior authorization has been obtained from VIA VTG VOX POP.  You further agree not to change or delete any proprietary notices from materials downloaded from the site. Violators will be pursued to the full extent of the law.

TRADEMARKS:
All trademarks, service marks, trade names, logos and original VIA VTG VOX POP written copy, photographs, videos, artwork and the like used in this site are trademarks or registered trademarks of VIA VTG VOX POP. They may not be copied, reproduced or used elsewhere without our expressed permission. Violators will be pursued to the full extent of the law.

LIMITATION of LIABILITY:
VIA VTG VOX POP shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if VIA VTG VOX POP has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

TERMS & TERMINATION:
VIA VTG VOX POP's Terms and Conditions are applicable to you upon your accessing our site and/or completing the registration or shopping process.  Please note that they may be changed or terminated by VIA VTG VOX POP without notice at any time, for any reason.  The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

NOTICE:
VIA VTG VOX POP may deliver notice to you by means of email, a general notice on the site, or by other reliable method to the email address you have provided to us.  You retain the option to opt out of promotions by contacting us VIA email to unsubscribe.

USE of SITE & ARCHIVE:
Harassment in any manner or form on our website, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden.  You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law.  You may not upload commercial content on our site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Blatant misuse or any hacking of 'THE ARCHIVE' by a service purchaser (including the extended or unauthorized duplication, copying, transferring or the like of our photographic images) will result in the immediate cancellation of their respective password entry, the revocation of all rights to use our archive and the forfeiting of any payments made for services therein.

THIRD PARTY LINKS:
In an attempt to provide increased value to our visitors, VIA VTG VOX POP may link to sites operated by third parties.  Please note that even if the third party is affiliated with VIA VTG VOX POP, we have no control over their linked sites which will each have their own privacy and data collection practices.  These linked sites are only for your convenience and, therefore, you access them at your own risk.  However, as VIA VTG VOX POP seeks to protect the integrity of its website and the links placed within it, we request your feedback on any of these sites ad  well as our own (including on technical issues.)

PRIVACY POLICY:
VIA VTG VOX POP respects your right to privacy. Any and all personal information you provide us is used to process your orders or to contact you about transactions.  We guarantee the information you enter will not be disclosed to outside organizations or third parties. Once you create an account with VIA VTG VOX POP, we will automatically include you in our updates, newsletters or special promotions. To request to have your name removed from these correspondences, please email info@viavtgvoxpop.com with 'UNSUBSCRIBE' in the subject line.
 
Thank you.